Frequently Asked Questions

Frequently Asked Questions

The Box

HOW DOES THE CANADIAN ORIGINALS BOX WORK?

WHERE DO YOU SOURCE YOUR PRODUCTS FROM?

WHAT IS IN THE BOX?

WHY 3-5 PRODUCTS?

INGREDIENT AND ALLERGY POLICIES

WILL I RECEIVE TOO MANY OF ONE TYPE OF PRODUCT?

I'M INTERESTED IN SOMETHING THAT IS SOLD OUT. WILL YOU GET MORE IN STOCK?

Payment

WHEN IS MY CREDIT CARD CHARGED?

GIFT SUBSCRIPTIONS

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

DO I OWE TAXES ON MY PURCHASE?

WHEN WILL MY PAYMENT BE PROCESSED?

I CANCELED MY SUBSCRIPTION, BUY MY ACCOUNT STILL SAYS "ACTIVE." WILL I BE BILLED AGAIN?

Shipping

WHEN WILL MY ORDER SHIP?

HOW MUCH DOES SHIPPING COST?

DO YOU SHIP INTERNATIONALLY?

WHEN WILL MY BOX ARRIVE?

CAN YOU GUARANTEE A SHIPPING WINDOW

CAN THE PACKAGE BE LEFT AT MY DOOR?

SKIP A MONTH

Help & Support

HELP, I HAVEN’T RECEIVED MY BOX YET?

ONE OF THE PRODUCTS IN THE BOX WAS DAMAGED

WHERE IS MY ACCOUNT? I AM TRYING TO LOG IN BUT IT LOOKS LIKE IT’S GONE.

HOW DO I CHANGE MY BILLING, SHIPPING OR EMAIL INFORMATION?

I WOULD LIKE TO CONTACT YOU BY PHONE

Cancellation Policy

HOW DO I CANCEL MY CANADIAN ORIGINALS BOX SUBSCRIPTION?

Returns & Refunds

RETURN POLICY

REFUNDS

My Account

MANAGING YOUR ACCOUNT